KP Kakes: Terms & Conditions

 

Full terms and conditions for KP Kakes are detailed below.  Placing an order and paying your deposit will deem that the terms and conditions are understood and accepted.

 

Price

 

All prices quoted by KP Kakes are tailored to the design and size of your cake. Following your consultation, paying your deposit secures the price and reserves the requested date.  Karen at KP Kakes purposely limits her workload ensuring high quality at all times. 

 

Deposit

 

On placing your order, a non-refundable deposit of £50 will secure your booking and cover any initial preparation work.  However, unlike many other establishments, should you change your mind, you have the right to cancel within 7 days of placing your order and receive a full refund of your deposit. 

 

Payment of Balance

 

The remaining balance (cleared funds) is required at least 14 days in advance of delivery / collection. 

 

Late Payments

 

If full payment is not received and/or cleared in our account before the event then the order will not be released.

 

Cancellation

 

If cancellation of the event takes place before 14 days prior to delivery/collection we reserve the right to retain your deposit.  If cancellation of the event takes place within 14 days prior to delivery/collection we reserve the right to retain your full payment.  Cancellation must be made in writing (letter or email) to KP Kakes.  If you postpone the event we will make every effort to transfer your order providing the date is suitable for KP Kakes, otherwise it shall be treated as a cancellation (see above). We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.

 

Alterations

Please read and check your quote thoroughly; any request for changes to the design should be made in writing (letter or email) as soon as possible.  We will attempt to adjust the design where feasible, but sometimes this may not be achievable due to the nature of the request or amount of notice given.  If the changes affects the cost, or if preparation work for the original design has already been undertaken, then your balance may be adjusted accordingly.  Each cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur from any picture supplied due to artistic interpretation.

Special Diets

Please inform us if any of your guests have special dietary requirements.  Please be aware that although certain ingredients can be removed from the cakes they are still used in our kitchen, therefore we cannot guarantee that any of our cakes are completely free of all traces for people who are highly sensitive.


Non-Edible Items

Most cakes contain small proportions of inedible items; it is the client’s responsibility to ensure these are removed by your caterer/guests before consumption eg. Support dowels in tiered cakes, toothpicks in novelty cakes, ribbon, wires in sugar flowers and flower picks. 

​Delivery

Wedding cakes within a 10 miles range of Sutterton will be delivered and set up free of charge; the delivery charge beyond 10 miles will be calculated on a mileage and time basis.  Alternatively, cakes can be collected from KP Kakes.

If you choose delivery, it is our intention that your cake will be delivered in perfect condition prior to the start of your event/reception.  It is your responsibility to ensure that you inform us of your correct event/reception time plus the address and postcode of the venue.  We cannot be held liable for any damage that is rendered to the cake at the venue once we have delivered or setup the cake.

If you chose to collect the cake, KP Kakes will not be held liable for any damage to the cake once it has left our premises.  Tiered cakes are most at risk during transport, so please seek our advice on how to transport it, and we highly recommend you check that your wedding insurance covers cake damage.  To ensure your cake is as fresh as possible, we recommend it is collected the day before or even on the day of the event.

Late requests for delivery (after securing the booking based on collection) will be accommodated where possible, but cannot be guaranteed.

 

Cake Positioning

 

It is the clients’ responsibility to ensure arrangements are made for the cake table, linen, cake stand and ceremonial knife, which should all be setup prior to our arrival.  On request, we can provide a cake stand and knife for hire.  Please take extra care to ensure a stable cake table if you are having a marquee wedding, as surrounding floor boards can easily sway the cake table once stood on.  

 

Damage

 

Please remember that cake decorations are very delicate items, and we cannot accept responsibility for damage that is

rendered to the cake after it has left our possession.  If any damage is rendered to the cake after it has left our possession, then you can advise us and request a repair, which will be priced accordingly, including transport costs if appropriate.  

 

Cake Cutting

 

For your photo, please cut the base tier of your cake, unless it is a dummy cake, in which case you should cut the tier above.  If using a pedestal cake stand, please take care not to put undue pressure on one side of the cake, to ensure it remains stable.

 

Hire of Cake Stand / Ceremonial Knife

 

If you would like to hire a cake stand (£20) and/or a ceremonial knife (£5), then it is your responsibility to ensure that

the non-refundable hire charge(s) plus a deposit of £50 (cake stand) and/or £15 (knife) which are refundable on return if undamaged, is provided prior to the event.  After your wedding, please ensure arrangements are made to safely return the stand and/or knife within 48 hours of the wedding.  If the cake stand and/or knife is left at the venue for us to collect, then your deposit(s) will be kept to pay for this collection service.  

 

Complaints

 

​In the extremely unlikely event that you have concerns about your cake, please notify us upon delivery / inspection so that we have the opportunity to rectify it in time for your event, by contacting Karen on her mobile 07963 521435.  We highly recommend a member of the family / event manager as the designated point of contact for the day, to help ensure everything runs smoothly.  Any complaints after the event must be notified in writing (electronic means are acceptable) within 48 hours of the start of the event, providing evidence of the issue as necessary.  If there is a problem with the taste of the cake in the opinion of the customer, then a proportion of the cake is to be returned to KP Kakes for examination.  If cake is not returned within 24 hours of the complaint, then discussion into the complaint cannot be entered into.

Privacy Policy 

This privacy policy is for this website www.kpkakes.co.uk and served by KP Kakes and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.


Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Contact

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.loginrailwaystation.co.uk or Bed & Breakfast Pembrokeshire.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
 

Resources & Further Information

Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 - The Guide
Twitter Privacy Policy
Facebook Privacy Policy
Google Privacy Policy
Linkedin Privacy Policy
Mailchimp Privacy Policy
Web Design Wales
Website Privacy Policy Template
PDF Form Designer

v.3.0 January 2020 Edited & customised by: KP Kakes, 16 Churchgate, Sutterton, Boston, Lincolnshire. PE20 2NS

© 2020 Karen Preston, KP Kakes

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